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Assertiveness at work
2 days
Programme outline
Thinking, feeling and behaving constructively is a guaranteed method of achieving constructive, long-term, effective outcomes. This programme starts by defining what assertiveness is and learning how to distinguish between aggressive and submissive behaviour.
- Understanding the benefits of assertive behaviour
- Exploring different behaviours and their effect on others
- The impact of language and body language on assertiveness
- Using a number of assertiveness models and approaches
- How to give and receive feedback
- The practice and use of assertive techniques
Who should attend?
Anyone who needs to develop their assertiveness skills and behaviour to be more effective in the workplace.
Pre-course
Participants will be asked to complete a short questionnaire.
Learning method
A highly participatory programme with many opportunities to try out new skills and focus on best practice.
Programme content
What is assertiveness?
- Assertive vs aggressive or submissive behaviour
- How we recognise assertiveness in ourselves and others
Barriers to assertiveness
- Recognising and dealing with fear
- Internal and external barriers
Thinking and feeling assertively
- Understanding how our own 'emotional brain' affects our behaviour
- Your rights and beliefs
Assertiveness techniques
- How to say no without feeling guilty
- The “broken record” technique
- Active listening
- Handling criticism positively
- Acknowledging and probing
- Influencing strategies
Achieving successful outcomes
- Successful dialogues
- How to ensure lasting change
Learning review and action planning | |
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Tel: +44 (0)208 385 7511
Email: shyrose@centre4learning.co.uk |
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About Us 