Workshop outline
A focus on improving communication skills. Participants learn how to receive feedback on their behaviour and its effect on others, increase their range of options for dealing with others in a variety of situations and accurately interpret the verbal and non-verbal messages they give to others. The workshop also teaches how to identify the skills that enable you to achieve effective results with others, increase levels of positive thinking and build your self-esteem.

Who should attend?
Staff wishing to develop or promote constructive relationships with colleagues, customers and clients.

Learning method
This workshop is highly participative and uses facilitator input, plenary conversations, group and one-to-one exercises, reviews and action planning. Participants are expected to contribute real-life examples to aid learning.

Workshop content

Introduction and objectives
Understanding interpersonal communication
Defining effective communication
Barriers to understanding the other person
Dealing with the barriers
Choosing the approach
Assessing the long and short term goals of this communication
Choosing the appropriate method to achieve these goals
Confidence and self-esteem
Developing a positive inner dialogue to build self-esteem
Projecting confidence
Practising the skills
The importance of the three Vs of communication – matching words and behaviour
Listening to understand and using active listening
Using questions effectively
Making requests and saying no
Thinking through the request and asking with confidence
Using ‘no’ appropriately and without excuses
Written communication
The importance of planning and awareness of the recipient
What do I want the outcome to be? Achieving the end result
Using language effectively - style and tone
Accuracy, brevity and clarity – three aids to getting the message over
The importance of checking all written communications
Action session
Identifying personal learning points for use in the workplace.