• Write clear, concise and effective letters and e-mails
• Use a systematic and easy approach to writing
• Give the right impression by being aware of presentation
• Save time and increase confidence in writing
• Understand what is considered current good practice
• Understand what is meant by style
• Use the appropriate tone for different letters

Who should attend?
Anyone who needs to improve skills in writing concise and effective letters and e-mails at work.

Workshop content

• Writing as communication
• Barriers to understanding the written word
• Group work
Preparation

• The importance of planning and preparation before writing
• How to plan the content of letter and e-mails
• Practical guidelines and exercises
• Writing

• A ccuracy
• B revity
• C larity

• Answering complaints
• Giving information
• Apologising
• Getting action
• Interesting a client

• The presentation