• Learn to understand the importance and relevance of effective influencing and persuading skills as a core competence
• Develop the key skills of confidence building when interacting with people
• Learn how to reduce conflict in working relationships
• Gain the skills to influence and persuade people to change positively and effectively
  
  

Workshop content

Session 1 – introductions and objectives

• Understanding the business case for skills development

• Understanding negative influences

• Recognising the consequences of behaviours

• Identifying the key constituent parts to effective influencing and persuading
• How to get people to "buy in" to your ideas and thinking

• Defining self-esteem
• Considering the barriers
• Understanding and practising assertive behaviour
• The power of positive thinking and language

• Avoiding negative responses
• Handling differences in opinion

• Sharing ideas and visions for the future
• Creating empathy
• Understanding others - values and motivation
• Listening, observing and questioning techniques