Centre 4 Learning : Communications Courses


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The effective communicator
1 day

Workshop outline
We often communicate without being fully aware of the message we are really sending. Our success depends on being understood and understanding others. This workshop is designed to give you guidelines and essential skills to help you create productive meetings. Particular emphasis is laid on the skills of managing conversations to promote successful outcomes. Participants learn how to develop the ability to handle difficult situations and achieve clear, effective and productive communication with other people.
Key learning points:

The fundamentals of communications
The four aspects of human behaviour – how we behave, why we behave the way we do and the effect of these behaviours on other people
Taking responsibility for ourselves – understanding and controlling the effect we have on other people
Skills and techniques for dealing with difficult situations
Listening for what is relevant
Giving and receiving constructive feedback
Increasing self-esteem in yourself and others
Finding a solutions-focused approach to dealing with situations

Who should attend?
Anyone wishing to achieve optimum results from work situations that involve other people and by improving their own style.

Workshop content

What does assertiveness mean to you?
How do you define it?
What does it describe?
Understanding the different levels of assertiveness
Communication
Key skills – what are they?

Speaking
Listening
Questioning
Reflecting
Describing
Expressing
Explaining
Understanding
Reading
Writing

What is effective communication?
What makes us effective communicators?
Human behaviour and the four categories
Recognising the four behaviours

Behaviour cycle
The behaviour iceberg
Fight or flight
Press and pause button

Practise sessions using scenarios
Assertiveness
History and context
Rights and responsibilities at work
Three steps to assertiveness – the framework
Taking ownership and responsibility
Practical exercises using scenarios
Verbal and non-verbal communication
What people say
How people look
Recognising assertive communication and the other behaviour types
Confidence and self esteem
Difficulty of being assertive when you have low self-esteem
Nurturing esteem in self and others
Skills of being assertive
Giving and receiving compliments and feedback
Making requests and saying no
Listening and questioning
Positive thinking – looking for solutions
Feedback
The skill of giving constructive feedback to others
Practice session using real scenarios
Action planning and learning points
What have you gained from the day?
What do you do that inhibits good communication with others?
What do you do that enhances your communication with others?
What might you do differently from now on?

Tel: +44 (0)208 385 7511
Email: shyrose@centre4learning.co.uk