Programme outline
This programme covers all aspects of interviewing skills. 

Programme content

Welcome and course objectives
The recruitment process
How legislation impacts on selection
The need for a consistent approach
Questions you can/cannot ask
Shortlisting
Job descriptions, person specifications
Effective and fair shortlisting
Preparation for the recruitment interview
The practical issues, eg, logistics and accommodation
Planning question areas and desired answers
Conducting the selection interview
The structure of the interview
Information to be covered
Assessing applicants consistently
Tips for effective communication
Non-verbal communication
Effective questioning
Effective listening
The appraisal process
Purpose of appraisals
Identifying competencies and standards
Benefits and pitfalls of managing performance
Preparation for appraisal interviews
Considering past, present and future
Performance requirements
Identifying training/developmental needs
The interview itself
Setting the scene
Dealing with poor performers
Getting commitment for future improvement

Refresher on the disciplinary process
The purpose of disciplinary procedures
The stages of the disciplinary process
Is it conduct or performance?
Preparation for the disciplinary interview
Preparation for the interview, eg, gathering facts, structure of the interview
Conducting the disciplinary interview
Presenting the management case
Questioning the employee and witnesses
Ensuring a fair decision is reached
Planning the way ahead
Looking at ways to achieve improvement
Setting targets and review dates
Reviewing progress

There will be role-playing exercises on both days.