• Design and run effective IT instructional programmes
• Assess training needs and write competent objectives
• Prepare user documentation
• Run one-to-one instruction and group sessions confidently
• Understand what evaluation, validation and assessment mean

Who should attend?
All those who need to prepare user manuals and train users of IT systems and software, individually and in groups.

Learning method
Presentation, discussion, group work, video and interactive activities. One-to-one and group sessions are also captured on video with constructive feedback given. These tapes are intended to be used as visual notes for future use.

Programme content

Day 1
Learning styles
How adults learn, identifying our own learning and training styles for maximum benefit.
Getting the hang of training
The training cycle
The difficulties facing IT trainers
Writing effective objectives
Preparing for one-to-one instruction
Delivering one-to-one instruction
Practical exercises, using video, with feedback.

Day 2 
Review of Day 1 
Opportunity to consolidate the learning and pinpoint areas for clarification
Training needs analysis and evaluation
What needs to be known?
Why evaluation is important
Prerequisites of task analysis
Writing user documentation
Hints and tips on preparation and format of user manuals, courseware and use of electronic media including laptops and project media
Group training
Preparing a group and delivering computer instruction: practical work, using video and feedback