• Discover what counselling is and how it relates to other forms of support, guidance and development
• Identify the key skills necessary to be an effective counsellor
• Know when listening and other supporting skills can be used to help staff perform more effectively
• Analyse and practise typical counselling situations and determine appropriate ways of dealing with each

Who should attend?
Managers, supervisors, personnel managers and all those who have responsibility for staff.

Learning method
This programme is participative and helps those taking part to recognise the skills they already have and use the opportunity to enhance them. Participants will leave the course with a greater understanding of the role of managers in supporting staff and the reasons for doing so.

Programme content

• The difference between counselling and using other skills
• Boundaries - support without taking over
• The most useful skills
• A framework for working with people
• Use of other resources
• Practical exercises