Emotional Intelligence

A two-day workshop for managers and senior staff

Course aims
This workshop is designed to provide participants with the knowledge and behavioural understanding of what drives their own and others’ thinking and actions. It will develop their ability to manage effective relationships with their teams through the emotional context as well as through objectivity.

Objectives

As a result of attending this course, participants will be able to:

1. describe the meaning of emotional intelligence and its relevance to workplace relationships
2. develop the way they think about their own emotions and how they respond on an emotional level to those around them
3. identify the importance of regulating their own feelings and increasing their sensitivity to other people's emotions
4. take control of situations to get the best outcome possible
5. resolve conflict more easily
6. inspire more co-operation, trust and confidence in others
7. improve their ability to coach and nurture others
8. enhance their decision-making skills to achieve better results.

This will be achieved through a mix of facilitator input, plenary/syndicate discussion and practical exercises.

Programme

Introductions and objectives

Emotional Intelligence

1. What is it?
2. Why does it matter?

Emotions

1. What do we mean by emotions and why are they important for effective communication?
2. What makes us think, feel and act the way we do?
3. Recognising our own emotions (including now) and how they impact on our behaviour: identifying situations that we would like to handle better
4. Changing our ‘emotional response patterns’

Self-awareness

1. Understanding our values and core beliefs which affect our thought processes
2. Developing emotional literacy
3. How to recognise your auto response mechanism to predict your emotional reactions

Self-management

1. Are we choosing our responses or are they habitual? Moving from negative to positive states
2. The importance of changing your physiological state to impact on your psychological state
3. Understanding how language impacts on our own and others’ mental states: using language to create new possibilities
4. ‘Reframing’ negative self-talk

Empathy

1. Recognising the emotional state of others
2. Listening with empathy: enhancing our own and others’ self-esteem
3. Listening for feelings
4. Developing the ability to see things from the value and belief system of the other person, while remaining apart

Social expertness

1. Building relationships based on an assumption of human equality
2. Allowing people to express feelings/conflict in ways that build rather than destroy relationships
3. Using self-disclosure to build rapport

Vision

1. Creating direction and vision and communicating them effectively
2. Emotional Intelligence and personal motivation:  how vision becomes our inner motivator and provides the strength and resilience to overcome obstacles
3. Developing a sense of authenticity by following our vision

Personal influence

1. The ability to inspire others through examples, words and deeds
2. Using mental rehearsal aligned to vision
3. Respecting interpersonal boundaries and contracts:  renegotiating contracts where necessary

Uses of Emotional Intelligence

1. Using EI in leadership;  acting as change catalyst; creating group synergy to pursue collective team goals
2. Using EI in managing performance;  using it when coaching others
3. Using it to deliver difficult messages

Action Planning

• Participants will identify the actions they will implement back in the workplace