Feedback Toolkit

A one day workshop for anyone who needs to give and receive feedback to build their team.

Overview

Feedback is the lifeblood of individual and organisational learning.  It is key to the success of individuals and organisations because it helps people feel valued about their work and is the main driver of self-esteem and motivation. 

Being able to give and receive feedback professionally and skilfully will boost the success of your team.

Learning Objectives

By the end of the workshop, delegates will be able to:

• Explain what feedback is,  and isn’t
• Describe what makes ‘gold standard’ feedback
• Use the key skills necessary to give and receive quality feedback
• Encourage quality dialogue with their teams and colleagues

Programme Headlines

Understanding what feedback is and isn’t

• Exploring own experiences of feedback
• Why feedback is important
• Benefits of feedback
• What feedback requires of you

Creating an environment where feedback is valued

• Behaviours and attitudes which support good feedback

Making feedback powerful and useful

• What human beings need
• Investing in feedback
• Different types and levels of feedback

Contexts of feedback

• Performance management and appraisal reviews (including 1:1s)
• As a coach/mentor
• Teambuilding
• Disciplinary situations

Preparing yourself for difficult conversations

• Identifying ways to prepare yourself
• Visualising success

Accepting feedback

• Asking for feedback
• Dealing with criticism and praise
• Confronting and clarifying feedback – dealing with unwarranted criticism

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