Programme outline
This programme teaches participants practical actions they can take to improve motivation for individuals in their team, effective delegation and the interpersonal skills needed to build constructive relationships in all areas of their job – internal and external. Participants will reach an understanding of the important of quality, managing customer expectations and the financial factors within the role and learn ways to manage induction and training efficiently and effectively. The programme also covers the importance of managing performance and standards to the individuals and the role, and teaches techniques to manage their own and the team’s time.

Who should attend?
Managers and supervisors who have had no previous training, or may be new to the role.

Learning method
This programme is highly participative and uses facilitator input, plenary conversations, group and one-to-one exercises and self-check questionnaires.

Programme content

Welcome and introductions
Logistics and housekeeping, personal introductions and objectives, group ground rules
What does the role involve?
The role and responsibilities when leading a team
Understanding all areas of the role – both for the team and customers
Influencing finance and quality
How does this apply to your team?
Interpersonal skills
Working with the team and others to achieve results through effective communication
Understanding how management styles can affect others
Using skills to manage difficult situations
Giving feedback constructively
Induction and training
Applying a consistent process that ensures good induction
Understanding how team members like to learn new skills
Applying different techniques to ensure solid learning
Performance management
What are standards, targets and objectives?
Setting SMARTER objectives
Managing the areas that need improvement
Ensuring that feedback is ongoing
Change management
Change is the only constant in the modern business world – but the feelings still need to be managed
Understanding and working with individuals to ensure success
Looking at ways to ensure change is understood and effective
Using decision-making as a process to assist in the management of change
Managing time – for the team and myself
How does my time management affect my team?
Understanding key resource areas
Using key resource areas to identify priorities
Successful forward planning
Delegating effectively
Exploring delegation and identifying practical ways to apply the techniques
How standards and targets apply to delegation
Write a delegation plan
Motivation – the ongoing process
Understanding what motivates/demotivates individuals
Exploring the theory and concepts of motivation
Turning the theory into successful practical actions
Action session
Reviewing the learning
Identifying and sharing practical, personal actions to take into the workplace