Centre 4 Learning : Management & Leadership


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Managing performance reviews
1 day

Workshop outline
Many of us shrink from the task of conducting performance reviews with staff, yet a good performance review brings benefits for the staff member, you as the manager and your organisation as a whole.
Key learning points:

What we mean by "performance reviews" and why they are important
Listing the steps of the process and describing best practice for documentation
How to prepare for, and structure, a performance management discussion
Use the concepts of 'skill and 'will' to fairly assess past performance
How to complete a personal development plan with smart goals
The three components of effective feedback

Who should attend?
Anyone who carries out performance reviews or will do so in the future.

Learning method
This workshop is participative and interactive and involves group work and discussions.

Workshop content

Introductions, aims and learning contract
Putting performance review into context

What it is, why it's relevant and how it works
The “house” of performance management

Getting the basics in place
Understanding the process, documentation and responsibilities of performance reviews
Preparing for the performance review meeting

Getting the foundation right
Creating the right environment
Preparing others

Structuring the performance review meeting

Assessing past performance
Setting new performance goals
Agreeing personal development plans
Recognising success

Key communication skills

Non-verbal communication and rapport
Questioning and listening
Giving and receiving feedback
Summarising and gaining agreement

Owning the process

Protecting the process in everyday behaviours
Keeping the performance reviews alive
Learning review and personal action commitments

Tel: +44 (0)208 385 7511
Email: shyrose@centre4learning.co.uk