Programme outline
This programme helps participants look at the relationship between pressure and stress and understand the healthy and unhealthy responses to work pressure. Participants learn to identify the pressures on themselves and others and understand the effects of pressure on individuals and organisations. Plus, how to identify positive practice in the home/work balance and make realistic action plans.

Programme content

Day 1
Introductions and objectives
Definitions of pressure and stress
Healthy and unhealthy reactions to pressure
The stress curve
The adrenalin factor
Fight, flight, freeze or manage
Effects on body, thoughts, feelings, behaviour
Key skills 1
Listening practice
Sources of pressure
How work and home interact
Responses to overstress
Managing – control, influence, let go
Work/home life events
The significance of change
The change process
What happens at each stage
What is needed at each stage
Key skills 2
Questioning practice
TRAIN
Taking control for yourself
Key skills 3
Reflecting practice
Learning points
Action plans

Day 2
Review
Learning points
Core qualities
How the manager can help
What support can be mobilised?
Internal
External
Difficult situations
Helpful responses
Challenging sensitively
Stress coaching
The process – HEART
Skills involved
Final practice
Situations from participants’ experiences
Learning points
Action plans