Recruitment and selection skills for managers
2 days (1 day theory and 1 day practical)
Programme outline
This intensive course is designed to enhance managers’ confidence and skills in handling interviews. Managers will learn how to conduct interviews effectively and with confidence and prepare interview notes that are an accurate reflection of the interview process and decision. The course also teaches how to conduct interviews in accordance with statutory requirements and how to let interviewees leave feeling confident that they were given a fair interview.
Key learning points:
- The stages in the selection process and the legal implications that underpin these
- Outlining and following the structure of the interview meeting
- Necessary skills for helping candidates relax during the interview
- Designing criteria-based questions appropriate to the role
- Demonstration of effective listening skills
- Recording criteria-based evidence
- Avoiding classic interview blunders
- Selecting the best candidate through evaluation of evidence demonstrated
- How to give criteria-based feedback to internal candidates
Who should attend?
All staff from EO level and above who need training in external/internal recruitment and/or promotion interviewing. Staff who already have interviewing experience, but would like refresher training, may also attend.
Learning method
Objectives are achieved through a combination of group discussion, small group work, and a large element of interviewing skills practice, with feedback from the trainer and participants. Optional use of CCTV.
Programme content
Day 1
Introduction and objectives
Background
Purpose of recruitment/selection interview
Common problems associated with interviews
Group discussion
The preparation for a selection interview
How current legislation affects the selection process
Competency/criteria interviewing based on job descriptions, person specifications
Evidence obtained from application forms/CVs vs interview
Panel interview: roles and responsibilities of chair and panel members
The interview structure
Taking notes: collecting evidence against criteria
Small group work
The skills of interviewing
Putting candidates at ease
Criteria-based questioning techniques
Listening
Summarising, linking
Practice sessions
After the interview
Analysis and assessment systems
Decision-taking
Follow-up action after the interview
Feedback
Group discussion
Day 2
Review of Day 1
Video: Out of the Question
Preparation for practice sessions
Roles, structure, design of questions
Practice sessions 1, 2 and 3
Course members divide into groups of 2-3 to practise panel interviewing
Assessment from evaluation of evidence
Feedback to panel members and learning points
Feedback to internal candidates
Using practice sessions as basis for designing feedback to internal candidates
Action session
Participants are asked to commit themselves to the action they will take as a result of attending
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