• Motivating your team to achieve the required results
• Effective delegation
• Building strong relationships with colleagues and customers
• Planning and implementing induction
• Improving your use of time
• A positive approach to discipline
• Making effective decisions
• Fully involving staff in change

Who should attend?
This programme is primarily for people who are new to the role of management. It is also suitable as a refresher for those with experience who have had no formal training.

Learning method
This programme is highly participative with emphasis on discussions, practical exercises and case studies. The focus is on practical effective actions.

Programme content

Introduction and objectives for the course
Roles and responsibilities
Discussions to establish points of agreement
The importance of first-line leadership
Our responsibility for quality and money
Getting results through people
Management and empowerment
Overview of action-centred leadership
Leadership/management
Interpersonal skills
What do we mean by communication?
Who is responsible?
The barriers to effective communication
The development of positive relationships through active communication
Overview of assertiveness

Day 2 
Review of learning points from Day 1 
Induction and training
What are the benefits of induction?
How can we make people welcome and productive?
Training as part of leadership
Maintaining standards 
Why people sometimes break rules
How discipline can be positive and its benefits
Prevention is better than cure
Case studies
Managing change and decision-making
What changes have there been recently?
Why many people are reluctant to change
The effective management of change
Who takes all the decisions
Exercises

Day 3 
Review of learning points from Day 2
Health and safety - a brief overview
Responsibilities
Identification of actions to ensure safe working
Time management and delegation
Benefits of good time management
Prioritising and planning
Discussion of current time management issues
Delegation
Motivation
What is motivation?
Value of motivation
How we motivate/demotivate people
Action planning
A session to reflect on learning points and commit to a course of action against time scales to implement these in the workplace.