• Contributing positively to your organisation's aims
• Responding flexibly using a range of skills and behaviours
• Feeling more confident in taking the initiative
• Recognising opportunities and developing strategies for converting them into action
• Working cooperatively with others to achieve results
• Dealing with difficult situations and people

Who should attend?
Secretaries, PAs, administration and business coordinators.

Workshop content

• Assertiveness: understanding and defining behaviours
• The assertive framework
• Learning to say no

• Examining non-verbal behaviour
• Breaking down barriers
• Building confidence and self esteem
• Portraying a positive image

• Examining personal and positive power
• Practising listening skills
• Networking to influence

• Different models that you can use
• Understanding the stages in the negotiation process
• Creating win-win outcomes