Communications Courses

>  Assertion and influencing skills
>  Assertiveness at work
>  Advanced report writing
>  Being confident
>  Building your people network
>  Business letter writing
>  Business writing skills
>  Communication and assertiveness
>  Communication skills
>  Communication skills at work
>  Creating a positive image
>  Creative problem-solving and decision-making
>  Creative thinking
>  Dealing with difficult people
>  Dealing with the client/employee we love all to hate
>  Delivering customer excellence
>  Developing interpersonal skills
>  Developing presentation skills
>  Effective business letters and e-mails
>  Facilitating learning and development groups 
>  Facilitating problem-solving groups
>  Get that job!
>  Grammar and punctuation explained
>  How to be a successful interviewee
>  Influencing, persuading and questioning skills
>  Interpersonal skills
>  Introduction to facilitation 
>  Intensive one-to-one presentation
>  Making meetings work
>  Managing the media
>  Managing the media – intensive workshop
>  Maximising sales
>  Meetings - leading, chairing and participating
>  Polish your sales skills
>  Presenting a professional image
>  Presentation skills
>  Presentation skills for interviewees
>  Presentation skills - intermediate
>  Problem solving
>  Proofamatics
>  Proofreading
>  Rapid reading
>  Speaking and presenting with confidence
>  Team briefing - principles and practice
>  Telephone techniques and coping under pressure
>  The effective communicator
>  The skilful communicator
>  Writing for results
>  Writing reports

Management & Leadership Courses

>  Balancing stress - staying healthy under pressure
>  Counselling and support skills - how to help others stay effective
>  Creative techniques for problem-solving
>  Delegation
>  Financial awareness
>  Finance and budgeting for managers
>  Handling people problems
>  How to be a great coach
>  Introduction to management
>  Looking for solutions
>  Managing performance reviews
>  Managing pressure positively
>  Optimising staff performance
>  Practical skills of liberating leadership
>  Project management
>  Recruitment and selection for directors
>  Recruitment and selection skills for managers
>  Solutions focus
>  Strengths Deployment Inventory®
>  Stress management
>  Successful first-line management
>  Team briefing – principles and practice
>  Team building
>  Team working
>  The leadership of self... your journey begins here
>  Time management
>  Time management - working smarter
>  Voice and speaking skills for senior executives
>  Working smarter, not harder

Personnel & Human Resources Courses

>  Access to information
>  Data Protection Act 1998
>  Employment law workshop
>  Equal opportunities and diversity awareness
>  Interviewing skills
>  Managing change in employee relations
>  Negotiating with employee representatives
>  Recruitment and selection
>  Risk assessment training
>  Safety representatives training
>  Safety law and best practice for managers
>  The creative trainer
>  Training the IT trainer

Office Administration Courses

>  Customer focus
>  Interpersonal skills for secretaries
>  Professional administration skills
>  Taking and writing minutes
>  Telephone techniques
>  The executive secretary in management today

Housing Management Courses

>  Dealing with violence and aggression
>  Enforcing the tenancy
>  Health, safety and risk assessment for housing managers
>  Housing management law
>  Housing management law for caretakers
>  Introduction to social housing
>  Leasehold management