Interpersonal skills for secretaries 

1 day.  This course can be delivered face-face or virtually

Workshop outline

This workshop teaches participants a number of skills: 

• Contributing positively to your organisation's aims 
• Responding flexibly using a range of skills and behaviours 
• Feeling more confident in taking the initiative 
• Recognising opportunities and developing strategies for converting them into action 
• Working cooperatively with others to achieve results 
• Dealing with difficult situations and people 

Who should attend?

Secretaries, PAs, administration and business coordinators. 

Workshop content

Assertiveness 

• Assertiveness: understanding and defining behaviours 
• The assertive framework 
• Learning to say no 

Interpersonal skills 

• Examining non-verbal behaviour 
• Breaking down barriers 
• Building confidence and self esteem 
• Portraying a positive image 

Influencing and persuading

• Examining personal and positive power 
• Practising listening skills 
• Networking to influence

Negotiation skills

• Different models that you can use 
• Understanding the stages in the negotiation process 
• Creating win-win outcomes

Action planning