1 or 2 days.  This workshop can be delivered on-site or virtually

Workshop outline

This workshop teaches participants how to identify different verbal and no-verbal behaviours and their short and long-term effects on workplace relationship. They learn to define assertive behaviour and its importance for workplace effectiveness. Key learning points:

• The elements of the 3-stage framework and its use in influencing others
• Practical exercises in effective questioning, listening and summarising techniques
• Identifying ways of making requests and saying no effectively
• Identifying effective techniques for defusing conflict situations
• How to use the skills and models learnt in practice situations

Who should attend?

People at any level who want to work effectively with others through applying the skills and techniques of assertiveness.

Learning method

A mix of discussion and practical exercises.

Workshop content

• Introduction and Objectives 

Session 1 -  communication

• Defining effective communication
• Group discussion

Session 2  - understanding different behaviours

• Aggressive, manipulative, non-assertive and assertive behaviour
• Verbal and non-verbal communication
• Effect of different behaviours at work
• Definition of assertiveness
• Small group work

Session 3 - rights and responsibilities

• Links with assertiveness
• Exercises

Session 4 -  framework for assertiveness

• 3-stage framework
• Using the framework to influence others
• Practical exercises on non- verbal communication, listening, questioning and summarising

 Session 5 - making requests and saying no

• Communicating clearly
• Responding appropriately
• Relevant rights and responsibilities
• Syndicate exercises

Session 6 - defusing techniques

• Dealing with potential conflict situations
• Attitude, skills and behaviours
• Staying calm, empathising, clarifying, three Ps
• Syndicate exercises

Session 7 -  practice sessions

• Putting the skills and models together for final practice sessions in small groups

Session 8 - action planning

• Planning future actions back in the workplace