1 day
Workshop outline
Participants will learn how to:
- Write clear, concise and effective letters and e-mails
- Use a systematic and easy approach to writing
- Give the right impression by being aware of presentation
- Save time and increase confidence in writing
- Understand what is considered current good practice
- Understand what is meant by style
- Use the appropriate tone for different letters
Who should attend?
Anyone who needs to improve skills in writing concise and effective letters and e-mails at work.
Workshop content
Introduction and objectives
- Writing as communication
- Barriers to understanding the written word
Group work
Preparation
- The importance of planning and preparation before writing
- How to plan the content of letter and e-mails
- Practical guidelines and exercises
- Writing
The basic rules of writing well:
- A ccuracy
- B revity
- C larity
Using punctuation to help understanding
Dealing with different types of letters The right approach and tone for:
- Answering complaints
- Giving information
- Apologising
- Getting action
- Interesting a client
Practical exercises
Making an impact
Practical exercises in writing
Action session
Course is available as:
Blended Learning
Duration
Varies
Capacity
Varies
Face-To-Face
Duration
0.5/1 day
Capacity
12
Face-To-Face Coaching
Duration
1-3 hours
Capacity
1:1
Learning Bites
Duration
90 mins
Capacity
20
Blended Learning
Duration
Varies
Capacity
Varies
Face-To-Face
Duration
0.5/1 day
Capacity
12
Face-To-Face Coaching
Duration
1-3 hours
Capacity
1:1
Learning Bites
Duration
90 mins
Capacity
20
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