Testimonial

Difficult Conversations workshop

Practical role-play of difficult scenarios that exactly fits what we do at the Fund.

Getting the opportunity to use role play to work through the techniques. It felt a very active and energising programme, this made it easy to stay focussed. The examples like LAR are easy to remember and simple to put into practice. No improvements, one of the best training sessions that I've had working here. Worth holding it at other offices. (Delegate from Heritage Lottery Fund)